A warm welcome to Mayrhofen!

We are delighted to welcome you as our guest in the ElisabethHotel. We want you to have a wonderful stay with lots of super experiences and we are happy to answer all your questions and give you tips for excursions and all things to see and do! If you enjoyed your stay at the ElisabethHotel then please recommend us. Or maybe you also wish to give us some tips or ideas? Please tell these to our team at the reception.

We wish you a nice stay,

Family Josef Moigg & the ElisabethHotel Team

Quicklinks:

ARRIVAL & DEPARTURE

On your day of arrival your room is available from 3 p.m. We will of course help you with your luggage. On the day of your departure, we would ask you to please vacate your room by 11.00 a.m. If you leave our hotel before 07.00 a.m. or on a Saturday, then we would ask you to please settle your bill the night before by 10.30 p.m. If you would like to arrange a transfer or to have a packed breakfast on the day of your departure then please contact our reception team until 7 p.m. by dialing 100. When you depart please remember to leave the safe open and to hand in your Keycard at the reception. It is possible to have a Late Check-out on request against an extra charge. Please ask at the reception.

 
À LA CARTE

Mamma Mia Pizza & Pasta … call 520

Open from Tuesday – Sunday from 11 a.m. – 2 p.m and 4.30 p.m. – 10.30 p.m.

“Neuhaus Zillertal Resort” (regional cuisine) … call +43 (0)5285 6703 daily from 9 a.m. to 10 p.m.

To reserve a table, just ask at reception!

BAGGAGE

If, after checking out, you do not wish to leave immediately, then of course you are welcome to leave your baggage at the reception desk and we will be pleased to help you. Please ask at reception.

BANKS

There are many banks in the center of Mayrhofen, within a few minutes on foot from the hotel. All banks have cash machines and currency exchange service.

BAR

You can order fantastic cocktails and a huge selection of aperitifs, digestifs, whiskeys and cognacs. We also offer fine teas from Ronnefeld and superb coffees from the traditional Austrian brand Julius Meinl.

BANQUETS AND CONGRESSES

Discussions, lectures, seminars or celebrations in wonderful surroundings? In our hotel you will find suitable rooms for your event. At your disposal is a modern, light-flooded conference room (with projector, screen and flipchart) for 8 to 40 persons. We would also be very pleased to discuss your requirements together with our “sister hotel” Neuhaus Zillertal Resort, for the use of two further possible conference rooms or a cinema-style projection room. For further information just ask our team at reception.

BATH ROBES AND BATH SLIPPERS

In your room you will find a Wellness Package containing bathrobe, slippers and towels. If you wish you can also purchase these items:

Bathrobe
Euro 68,-
King-size towel
Euro 38,-
Wellness accessories pack
Euro 38,-
Dog towel
Euro 28,-

BICYCLES

Leave your bicycles in the underground parking or ski depot. With prior notification, we have a limited number of cycles available to our guests.

BICYCLE RENTALS

There are many local possibilities for bike rentals. Information at the reception desk.

BEDDING

If you wish a change of bedding then please just contact the reception desk.

BOWLING ALLEY

Our sister hotel Neuhaus Zillertal Resort has a bowling alley “Kug‘l” with three fully automatic lanes, at your disposal from 11.00 a.m. till 10.00 p.m. The price per lane /per hour is Euro 12.00.

CURRENCY EXCHANGE

Foreign currencies can be changed at all the local banks, all within a few minutes a few minutes walk from the hotel.

CHURCH SERVICES

For information on catholic or protestant church services please ask our team at reception.

CANCELLATIONS

If you cancel or abort your stay we have to charge a cancellation fee according to hotel regulations. We would therefore recommend a cancellation insurance.

CIGARETTES & CIGARS

There is a cigarette machine in the Mamma Mia.

CULINARY SPECIALTIES

As a guest of the ElisabethHotel you of course always have a table reservation in one of our cozy restaurant rooms. Please let us know if you have any special wishes or if a particular diet is to be taken into account and we will do all we can to meet your requirements.

Breakfast from 7.00 to 11.00 a.m.
If your departure is earlier than this, we will be pleased to prepare a packed breakfast for you. Please inform us until 7 p.m. the day before.

Lunch à la carte from 11 a.m. to 2 p.m.
In our Pizzeria Mamma Mia we offer a selection of Italian pasta dishes, pizzas and tasty fresh salads.

Afternoon Snack from 3 p.m. to 5 p.m.
For an in-between snack: fresh salads, soups, cheese, ham, pastries and cakes from our patisserie.

“Vital snacks” in the Relax Lounge – throughout the day you will find healthy goodies full of vitamins, including nuts, dried fruits, fruit, vitalized water and teas at our buffet in the Relax Lounge.

Dinner from 6.30 p.m. to 8 p.m.
Enjoy our 5-course gourmet menu in one of our traditional dining rooms. The salad and a selection of regional cheese specialties you will find on our buffet. Our staff will show you your table. We would kindly ask you not to come to dinner in sportswear or wellness outfits. Thank you for your understanding.

DENTISTS

Dr. Manfred Reitmeir & Dr. Maximilian Reitmeir
Hauptstraße 450/2, 6290 Mayrhofen
Tel. +43 (0)5285 63886

Please note that not all treatments can be invoiced directly to your insurance company and therefore it may be necessary to pay the doctor directly.

DOCTORS

Emergency Service Tel. (9)144

SPORT CLINIC ZILLERTAL
Stillupklamm 830, 6290 Mayrhofen
Tel. +43 (0)5285 784 85

PHYSICIANS IN THE AREA
Dr. Katharina Weber-Gredler
Haupstraße 456, 6290 Mayrhofen
Tel. +43 (0)5285 625 50

Praxisgemeinschaft Mayrhofen
Dr. Dominik Moser & Dr. Andreas Niedertscheider
Hauptstraße 435, 6290 Mayrhofen
Tel. +43 (0)5285 631 24

Dr. Wiltraud Wachter
Schwendaustraße 182, 6290 Mayrhofen
Tel. +43 (0)5285 626 22

Dr. Olga Shafe
Hauptstraße 485, 6290 Mayrhofen
Tel. +43 (0)5285 631 89

DOGS

Well-behaved dogs are welcome at the ElisabethHotel. Please do not take them into the restaurant, the bathing areas or the Elisense Spa and keep them on the leash at any time. In the unlikely event of any damage you or your insurance company must pay for the costs. We allow 1 dog per room and we charge Euro 30.00 per day without food.

EMERGENCY EXIT

The Emergency Exits in the hotel complex are indicated by green & white signs for escape routes.

EMERGENCY PHONE NUMBERS

Fire Services (9)122
Police (9)133
Ambulance (9)144

First press 9 for outside line.

Our internal emergency number ist 100

Elisense Spa
Beauty, Massage, Wellness over 1,400 m2

Our beautiful SWIMMING POOL as well as the indoor jacuzzi is open for you every day from 7 a.m. to 9 p.m. The outdoor jacuzzi is open from 3.30 p.m. to 6.30 p.m.

The TEXTIL SAUNA AREA is heated daily from 11 a.m. to 7.30 p.m. and the NUDE SAUNA AREA daily from 2.30 p.m. to 7.30. p.m.

TREATMENTS AND MASSAGES

Please make appointments at the reception desk or directly with this application. Therefore please go to tile Elisense Spa.

The bathing and spa area are on Level - 1, easily reached by lift or over the stairs. For advice or appointments please call reception 100 or the ElisenseSpa team 555.

EXCURSIONS

Our reception team will be very pleased to give you tips for enjoyable excursions and has lots of information and brochures for you.

FIRE PREVENTION

We trust that you can understand that we cannot allow the use of candles or sparkers in your hotel room. These measures are taken in order to guarantee your safety. Smoking is not permitted in our rooms and suites. Should an alarm be set off without due cause, this must be paid for.

PHOTOCOPIES

At the reception desk for a small charge.

GIFT VOUCHERS

Are you looking for a suitable present for your friends or your loved ones at home? How about a special voucher for a stay at the exclusive ElisabethHotel or a gift voucher for a relaxing wellness treatment in our ElisenseSpa. We will be very pleased to design a gift voucher for you in accordance with your individual wishes!

HOTELBAR

Our hotel bar is open for you daily from 3 p.m. Delicious cocktails, excellent wines, aperitifs, digestifs as well as finest coffee and a large selection of teas are all waiting for you! Our barkeeper will be pleased to recommend drinks.

INTERNET / WIFI

We provide free Internet via WIFI for our hotel guests. You will find the access code on your Key-Card cover. The connection quality is dependent on our regional provider and we have no influence on this.

KEYCARD

There is a charge of Euro 5.00 for the loss of your keycard. We are sure you can understand this! Please remember to return your keycard at the reception before your departure.

LAUNDRY SERVICE

You can hand in your washing to the chambermaid or at reception against a small fee. Dry cleaning is carried out outside the hotel and takes about 3 days.

MASSAGE

A massage is relaxing and invigorating! For advice and appointments please ask at the reception or the ElisenseSpa team or use this application (tile Elisense Spa).

 
MINIBAR

There is a minibar in each room or suite. The reception team will be pleased to take your order for the minibar. These drinks will be added to the bill for your room. You can order directly with this application. Therefore please go to tile Minibar.

MOBILE PHONES

The ElisabethHotel wants to be a refuge for our guests, a place of peace and silence and relaxation. We would therefore ask you also to be aware of other guests and as far as possible to avoid long conversations on your mobile especially during mealtimes. Please do not make any phone calls in the wellness area.

NO-CASH POLICY

Throughout the ElisabethHotel you do not need to pay cash. In our restaurants, at the bar or in the Elisense Spa you simply state your room number and sign the respective bill. Your signature is our security and for you too, a quick and easy method of payment. Complaints at a later date can unfortunately not be taken into account.

NIGHT ENTRANCE

If you wish to return to the hotel after 11 p.m., you can open the main entrance door with your keycard (to the right of the main entrance). Please do not forget to take your keycard with you when you go out.

NEWSPAPERS

Various daily newspapers and journals are at your disposal in the Club Lounge. Special wishes can be ordered against a fee for you!

PHARMACY

The „Steinbock Apotheke“ is located on the main street just a 5 minute walk away from our hotel, Tel. +43 (0)5285 62313

PARKING

We have many outside parking spaces (no charge) and a limited number of underground parking spaces.

PIZZA & PASTA

You would like an Italian meal - pizza, spaghetti, salad and a glass of „vino“? Our Restaurant “Mamma Mia - Pizza & Pasta” is open from Tuesday – Sunday from 11 a.m. – 2 p.m and 4.30 p.m. – 10.30 p.m.

RECEPTION

Our reception team is at your disposal daily from 7 a.m. until 11 p.m. or just phone 100.

Furthermore you can send us a message directly via this application. Therefore please go to tile Contact to the reception.

RESTAURANTS

Your table is reserved for you in one of our restaurants - in the Besteckstube, Uhrenstube, Herzerlstube, Rosenstube, Sissi Stube or Jagdstube.

REPAIRS

If the light bulb no longer works or the remote control is broken or if there is something else in your room with which you are not satisfied – then just tell us! Our hotel janitor will take care of it as soon as possible. Just call reception (dial 100).

 
ROOM SERVICE

Would you like to enjoy breakfast in bed or maybe afternoon coffee and cake on your balcony? We will be pleased to serve you all meals and drinks in your room. Please note that for this service there is an extra charge of Euro 10.00.- To place your order simply dial 100.

Breakfast can be ordered via this application until 9 p.m. Just go to tile In-room breakfast.

ROOM CLEANING

Your room or suite is cleaned every day. If you wish to sleep long or remain undisturbed then simply put the sign “Do not disturb” on your door. Our chambermaids are available till 3.30 p.m. for cleaning the rooms.

SAFE

All rooms and suites have a safe. Just follow the instructions for use. On the day of your departure, please leave the safe open.

SAUNA

The saunas in the textile sauna area are heated daily from 11 a.m. to 7.30 p.m. and if the weather is bad, then on request from 10.00 a.m. The nude sauna area is open from 2.30 p.m. until 7.30 p.m.

For any questions please contact the reception under 100 or direct the ElisenseSpa team.

SWIMMING POOL

The pool area is open daily from 7 a.m. till 9 p.m.

SKI DEPOT / SKI ROOM

Every room has it’s own locker in the ski depot with boot heating and it can be opened and closed with your room keycard by pushing it against the button of the locker. Your locker number is the same as your room number.

SKI PASS

We can prepare ski passes for you directly at the reception desk.
The 1-day ski pass is valid only for Mayrhofen. The Zillertal SuperSkipass (for 2 days or more) can be issued for you at our reception desk as well. This is valid for the whole Zillertal region, including the Hintertux Glacier!

SKI BUS

The stop for the ski bus to the ski area Mayrhofen is right outside the hotel. The stop for the ski bus to the Hintertux Glacier is at the rail station.

SMOKING IN YOUR ROOM

In accordance with Austrian “tobacco laws”, smoking is not permitted in public rooms, and therefore not in the whole hotel area, including hotel rooms and suites.

TELEPHONE

Reception 100
Mamma Mia – Pizza & Pasta 520
Hotel rooms and suites: three digit numbers (e.g.: 025 for Room 025 or 112 for Room 112)

ElisabethHotel
Tel. +43 (0) 5285 67 67 Fax DW -67

External: Please first press 9 for an outside line.

International codes:

Belgium
0032
Germany
0049
England
0044
France
0033
Netherlands
0031
Italy
0039
Sweden
0046
Switzerland
0041
Norway
0047
 

Emergency Numbers:

Fire Services (9)122
Police (9)133
Ambulance (9)144

Telephone charges for external calls are registered automatically and added to your hotel bill. Per minute the charge is approx. Euro 1.50 (international calls).

TAXI and TRANSFER

If you need a transfer then please contact the reception team by dialing 100.
Taxi businesses in the area: Taxi Kröll: +43 (0) 5285 622 60

 
TRAVEL CANCELLATION INSURANCE

Do you like to plan your holiday in advance? Then we can recommend that you take out Travel Cancellation Insurance. For further information please contact our reception team.

TILED ROOM STOVE

Some of our rooms and suites have a “Kachelofen”, a traditional tiled stove. This is heated electrically and can be used on request.

WAKE-UP CALLS

The reception team will be pleased to give you a wake-up call. You can also set the automatic alarm call on your telephone by dialing *72 and then entering the required time - with 4 digits (e.g.: *72 0815 for 08:15 a.m.).

WINE GALLERY

In our wine gallery you will find a good selection of top quality Austrian and international wines. Every day we recommend an appropriate wine to our gourmet menu. Our sommelier and service team are at your disposal.