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Hotel information (A - Z)

Hotel information A - Z

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A warm welcome to Mayrhofen!


We are delighted to welcome you as our guest in the ElisabethHotel. We want you to have a wonderful stay with lots of super experiences and we are happy to answer all your questions and give you tips for excursions and all things to see and do! If you enjoyed your stay at the ElisabethHotel then please recommend us. Or maybe you also wish to give us some tips or ideas? Please tell these to our team at the reception.

We wish you a nice stay,

Family Josef Moigg & the ElisabethHotel Team

Quicklinks:

                                                                                                                                         

ARRIVAL & DEPARTURE

On your day of arrival your room is available from 3 p.m. We will of course help you with your luggage. On the day of your departure, we would ask you to please vacate your room by 11.00 a.m. If you leave our hotel before 07.00 a.m. or on a Saturday, then we would ask you to please settle your bill the night before by 10.30 p.m. If you would like to arrange a transfer or to have a breakfast pack on the day of your departure then please contact our reception team in good time by dialing 100. On your departure please remember to leave the safe open and to hand in your Keycard to reception. Later Check-out is of course possible if you inform reception. (extra charge)

 
À LA CARTE

Mamma Mia Pizza & Pasta … call 520

Daily from 11 a.m. to 11 p.m. in winter
Tuesday – Sunday from 11 a.m. – 2 p.m and 4.30 p.m. – 10.30 p.m. in summer

“Neuhaus Zillertal Resort” (regional cuisine) … call +43 (0)5285 6703 daily from 9 a.m. to 10 p.m.

To reserve a table, just ask at reception!

BAGGAGE

If, after checking out, you do not wish to leave immediately, then of course you are welcome to leave your baggage at the reception desk and we will be pleased to help you. Please ask at reception.


BANKS

There are many banks in the center of Mayrhofen, within a few minutes on foot from the hotel. All banks have cash machines and currency exchange service.

BAR

Fantastic cocktails and a huge selection of aperitifs, digestifs, whiskeys and cognacs. We also offer fine teas from Ronnefeld and superb coffees from the traditional Austrian brand Julius Meinl.

BANQUETS AND CONGRESSES

Discussions, lectures, seminars or celebrations in wonderful surroundings? In our hotel you will find suitable rooms for your event. At your disposal is a modern, light-flooded conference room (with projector, screen and flipchart) for 8 to 40 persons. We would also be very pleased to discuss your requirements together with our “sister hotel”Neuhaus Zillertal Resort, for the use of two further possible conference rooms or a cinema-style projection room. For further information just ask our team at reception.

BATH ROBES AND BATH SANDALS

In your room you will find a Wellness Package containing bathrobe, sandals and towels. If you wish you can also purchase these items:

Bathrobe
Euro 68,-
King-size towel
Euro 38,-
Wellness accessories pack
Euro 32,-

BICYCLES

Leave your bicycles in the underground parking or ski depot. With prior notification, we have a limited number of cycles available to our guests.

BICYCLE RENTALS

There are many local possibilities for bike rentals. Information at the reception desk.

BEDDING

If you wish a change of bedding then please just contact the reception desk.

BOWLING ALLEY

Our sister hotel Neuhaus Zillertal Resort has a bowling alley “Kug‘l” with three fully automatic lanes, at your disposal from 11.00 a.m. till 10.00 p.m. The price per lane /per hour is Euro 12.00.

CURRENCY EXCHANGE

Foreign currencies can be changed at all the local banks, all within a few minutes on foot from the hotel.

CHURCH SERVICES

For information on catholic or protestant church services please ask our team at reception.

CANCELLATIONS

If you cancel or abort your booking to stay then according to hotel regulations we must charge a proportion of the costs. We would therefore recommend that you take out travel cancellation insurance.


CIGARETTES & CIGARS

There is a cigarette machine in the Mamma Mia.


CULINARY SPECIALTIES

As a guest of the ElisabethHotel you of course always have a table reservation in one of our cozy restaurant rooms. Please let us know if you have any special wishes or if a particular diet is to be taken into account and we will do all we can to meet your requirements.

Breakfast from 7.00 to 11.00 a.m.
If your departure is earlier than this, we will be pleased to make a lunchbox for you if you inform us at reception by 7 p.m. the day before.

Lunch à la carte from 11 a.m. to 2 p.m.
In our Pizzeria Mamma Mia we offer a selection of Italian pasta dishes, pizzas and tasty fresh salads.

Afternoon Snack from 3 p.m. to 5 p.m.
For an in-between snack: fresh salads, soups, cheese, ham, pastries and cakes from our patisserie.

“Vitality Buffet” in the Relax Lounge – throughout the day you will find healthy goodies full of vitamins, including nuts, dried fruits, fruit, vitalized water and teas at our buffet in the Relax Lounge.

Dinner from 6.30 p.m. to 8 p.m.
Enjoy our 5-course gourmet menu in one of our traditional dining rooms. Our salad buffet and a selection of regional cheese specialties tempt you to help yourself to whatever you like. Our staff will show you to your table. We would request please that you do not come to dinner wearing sportswear or wellness outfits. Thank you.

DENTISTS

Dr. Manfred Reitmeir & Dr. Maximilian Reitmeir
Tel. +43 (0)5285 63886

Please note that not all treatments can be invoiced directly to your insurance company and therefore it may be necessary to pay the managing physician.


DOCTORS

Emergency Service Tel. (9)144

SPORT CLINIC ZILLERTAL
Tel. +43 (0)5285 784 85

PHYSICIANS IN THE AREA
Dr. Katharina Weber-Gredler
Tel. +43 (0)5285 625 50

Praxisgemeinschaft Mayrhofen
Dr. Dominik Moser & Dr. Andreas Niedertscheider
Tel. +43 (0)5285 631 24

Dr. Wiltraud Wachter
Tel. +43 (0)5285 686 00

Dr. Olga Shafe-Schimanek
Tel. +43 (0)5285 631 89

 

DOGS

Well-behaved four-legged friends are welcome at the ElisabethHotel. We ask you only not to take them into the restaurant, the bathing areas or the Elisense Spa and at all time please keep them on the leash. In the event of any damage we would point out that costs must be borne by you or your insurance company. We charge from Euro 25.00 per day without food.

EMERGENCY EXIT

The Emergency Exits in the hotel complex are indicated by means of green & white signs for escape routes.

EMERGENCY PHONE NUMBERS

Fire Services (9)122
Police (9)133
Ambulance (9)144

First press 9 for outside line.

Our internal emergeny number ist 504


Elisense Spa
Beauty, Massage, Wellness over 1,400 m2

Our beautiful SWIMMING POOL and the are open for you every day from 7 a.m. to 9 p.m.

SAUNA are heated daily from 11 a.m. to 7.30 p.m.


TREATMENTS AND MASSAGES:

Please make appointments at the reception desk or directly with this application. Therefore please go to tile Elisense Spa.

The bathing area and spa are on Level - 1, easily reached by lift or on foot. For advice or appointments please call reception 100 or the ElisenseSpa team.


EXCURSIONS

Our reception team will be very pleased to give you tips for enjoyable excursions and has lots of information and brochures for you.

FIRE PREVENTION

We trust that you can understand that we cannot allow the use of candles or sparkers in your hotel room. These measures are taken in order to guarantee your safety. Smoking is not permitted in our rooms and suites. Should an alarm be set off without due cause, this must be paid for.

FAX & PHOTOCOPIES

At the reception desk for a small charge.

GIFT VOUCHERS

Are you looking for a suitable present for your friends or your loved ones at home? How about a special treat gift voucher for a stay at the exclusive ElisabethHotel or a gift voucher for a relaxing wellness treatment in our ElisenseSpa. We will be very pleased to design a gift voucher for you in accordance with your individual wishes!

HOTELBAR

Our hotel bar is open for you daily from 3 p.m. Delicious cocktails, excellent wines, aperitifs, digestifs as well as finest coffee and a large selection of teas are all waiting for you! Our barkeeper will be pleased to recommend drinks.

INTERNET/ WIFI

We provide free Internet via WIFI for our hotel guests. You will find the access code on your Key-Card cover. The connection quality is dependent on our regional provider and we have no influence on this.

KEYCARD

There is a charge of Euro 5.00 for the loss of your keycard. We are sure you can understand this! Please remember that before your departure you should hand in your keycard to the reception.

LAUNDRY SERVICE (small charge)

You can hand in your washing to the chambermaid or to reception. Dry cleaning is carried out outside the hotel and takes about 3 days.

MASSAGE

A massage is relaxing and invigorating! For advice and appointments please ask at the reception or the ElisenseSpa team or use this application (tile Elisense Spa).

 
MINIBAR

There is a minibar in each room or suite. The reception team will be pleased to take your order for the minibar. These drinks will be added to the bill for your room. You can order directly with this application. Therefore please go to tile Minibar.


MOBILE PHONES

The ElisabethHotel wants to be a refuge for our guests, a place of peace and quiet and relaxation. We would therefore ask you also to be aware of other guests and as far as possible to avoid long conversations on your mobile especially during mealtimes.

NO-CASH POLICY

Throughout the ElisabethHotel you do not need to pay cash. In our restaurants, at the bar or in the Elisense Spa you simply state your room number and sign the respective bill. Your signature is our security and for you too, a quick and easy method of payment. Complaints at a later date can unfortunately not be taken into account.


NIGHT ENTRANCE

If you wish to return to the hotel after 11 p.m., you can open the main entrance door with your keycard (to the right of the main entrance). Please do not forget to take your keycard with you when you go out.


NEWSPAPERS

Various daily newspapers and journals are at your disposal in the Club Lounge. Special wishes can be ordered for you!

PHARMACY

The „Steinbock Apotheke“ is located on the main street about 5 minutes on foot from our hotel, Tel. +43 (0)5285 62313

PARKING

We have many outside parking spaces (no charge) and a limited number of underground parking spaces.

PIZZA & PASTA

You would like an Italian meal - pizza, spaghetti, salad and a glass of „vino“? Our Restaurant “Mamma Mia - Pizza & Pasta” is open daily from 11 a.m. till 11 p.m. in winter.
Tuesday – Sunday from 11 a.m. – 2 p.m and 4.30 p.m. – 10.30 p.m. in summer

RECEPTION

Our reception team is at your disposal daily from 07.00 until 23.00 hours or just phone 100.

Furthermore you can send us a message directly via this application. Therefore please go to tile Contact to the reception.


RESTAURANTS

Your table is reserved for you in one of our restaurants - in the Besteckstube, Uhrenstube, Herzerlstube, Rosenstube, Sissi Stube or Jagdstube.

REPAIRS

If the light bulb no longer works or the remote control is defective or if there is something else in your room with which you are not satisfied – then just tell us! Our hotel janitor will take care of it as soon as possible. Just call reception (dial 100).

 
ROOM SERVICE

Would you like to enjoy breakfast in bed or maybe afternoon coffee and cake on your balcony? We will be pleased to serve you all meals and drinks in your room. Please note that for this service there is an extra charge of Euro 10.00.- To place your order simply dial 100.

Breakfast can be ordered via this application. Just go to tile In-room breakfast.


ROOM CLEANING

Your room or suite is cleaned every day. If you wish to sleep late or remain undisturbed then simply hang the sign “Do not disturb” on your door. Our chambermaids are available till 3.30 p.m. for cleaning the rooms.

SAFE

All rooms and suites have a safe. Just follow the instructions for use. When you leave, please leave the safe open.

SAUNA

Saunas are heated daily from 11 a.m. to 7.30 p.m. and if the weather is bad, then on request from 10.00 a.m.

For any questions please contact reception 100 or direct to the ElisenseSpa.

SWIMMING POOL

Open daily from 7 a.m. till 9 p.m.


SKI DEPOT / SKI ROOM

For each room there is also an own locker in the ski depot with boots heating, opened with your room keycard. Your locker number is the same as your room number.


SKI PASS

The Zillertal SuperSkipass (for 2 days or more) can be issued for you at our reception desk. This is valid for the whole Zillertal region, including the Hintertuxer Glacier!

SKI BUS

The stop for the ski bus to the ski area Mayrhofen is right outside the hotel. The stop for the ski bus to the Hintertuxer Glacier is at the rail station.


SMOKING IN YOUR ROOM

In accordance with Austrian “tobacco laws”, smoking is not permitted in public rooms, and therefore not in the whole of the hotel area, including hotel rooms and suites.

TELEPHONE

Reception 100
Mamma Mia – Pizza & Pasta 520
Hotel rooms and suites: three digit numbers (e.g.: 025 for Room 025 or 112 for Room 112)

ElisabethHotel
Tel. +43 (0) 5285 67 67 Fax DW -67

External: Please first press 9 for an outside line.

International codes:

Belgium
0032
Germany
0049
England
0044
France
0033
Netherlands
0031
Italy
0039
Sweden
0046
Switzerland
0041
Norway
0047
 

Emergency Numbers:

Fire Services (9)122
Police (9)133
Ambulance (9)144

Telephone charges for external calls are registered automatically and added to your hotel bill. Per minute the charge is approx. Euro 1.50 (international calls).


TAXI and TRANSFER

If you need a transfer then please contact the reception team by dialing 100.
Taxi businesses in the area: Taxi Kröll: +43 (0) 5285 622 60

 
TRAVEL CANCELLATION INSURANCE

Do you like to plan your holiday in advance? Then we can recommend that you take out Travel Cancellation Insurance. For further information please contact our reception team.


TILED ROOM STOVE

Some of our rooms and suites have a “Kachelofen”, a traditional tiled stove. This is heated electrically and can be used on request.

WAKE-UP CALLS

The reception team will be pleased to give you a wake-up call. You can also set the automatic alarm call on your telephone by dialing *72 and then entering the required time - with 4 digits (e.g.: *72 0815 for 08:15 a.m.).


WINE GALLERY

In our wine gallery you will find a good selection of top quality Austrian and international wines. Every day we recommend an appropriate wine to our gourmet menu. Our sommelier and service team are at your disposal.


Last but not least!

Have we forgotten anything? Just let us know! We will be pleased to receive your ideas and wishes.

WAKE-UP CALLS

The reception team will be pleased to give you a wake-up call. You can also set the automatic alarm call on your telephone by dialing *72 and then entering the required time - with 4 digits (e.g.: *72 0815 for 08:15 a.m.).


WINE GALLERY

In our wine gallery you will find a good selection of top quality Austrian and international wines. Every day we recommend an appropriate wine to our gourmet menu. Our sommelier and service team are at your disposal.


Last but not least!

Have we forgotten anything? Just let us know! We will be pleased to receive your ideas and wishes.

ZEITUNG

Verschiedene Tageszeitungen und Journale liegen in der Club Lounge auf. Spezielle Zeitungswünsche (gegen Kostenersatz) erfüllen wir gerne für Sie!